I want to preface this review by saying the actual explanations and communication I was given here were pretty good. I thought they were honest with what they knew and communicated what they could. My issue here is that the work they was performed did not actually solve the issue, nor was what I paid worth the value of what I received. I brought my 2013 Porsche Cayenne S in to have a diagnosis done on a "Chassis System Fault/Failure" for my air suspension. I provided what informed I could, as this has been a longstanding issue for my car. They were able to identify that the system had not been recharged and they filled it with Nitrogen. However, when I went to pick it up, the shop admitted that the fault light had returned and they would need to do further diagnosis on the compressor. Even worse, the "Chassis System Failure" light return only after 10 minutes of driving. I understand these suspension issues can be tricky. But I paid $300 essentially for a Nitrogen fill and scanning of the car, with the main issue(s) not yet at all resolved, or even fully diagnosed. This is very disappointed and I would hope that I could've been provided a more thorough service, as the communication itself was overall pretty good.
Hey Kristofer, sorry you felt that the service provided was not thorough enough. As per our conversation, our diagnosis led to us knowing the nitrogen fill in the suspension was extremely low. We went through multiple test procedures and gave you the steps along the way. Especially since the vehicle had went from shop to shop before it came to us. The vehicle came into the shop unable to lift and at lowest height. We charged it and returned it to normal height settings. We are always willing to help our customers. As we spoke earlier we hope to see you again and will take this experience into consideration. Thank you for your review!
- Import Auto Service - Alexandria